Remote Computer Assistance

>>> Click here to download the remote connection tool <<<

Use the link above to download our special tool (called REMOTE.EXE) that allows you to initiate a secure remote connection between your computer and one of our technicians. When the connection is in place you will be able to watch us work on your computer as we perform the service you requested.

When prompted either SAVE the file on your desktop so you can easily start it or better choose to instantly RUN it. Depending on your version of Windows you may see a series of informational alerts before the remote connection is established. Please allow the program to run and connect to our servers if asked by your computer.

The connection between your computer and ours is completely encrypted end-to-end. We do take security seriously.

If you have any questions about the tool please do not hesitate to ask.